Yes. I can see your order and will check the next step with the team.
Continue in one place →
ConversationOrderDelivery
From the first message to the next action
Customer contextTeam handoffService follow-up
One connected workflow
Make the next step clear.
Scroll through the work an IPTV reseller handles every day.
One connected workflow / 01
Answer with context
See the customer and the conversation together, so the next reply starts with context.
DaoudChat
Can you help with my device?
Let me check your conversation and device notes.
ConversationCustomer context
One connected workflow / 02
Keep the order attached
Keep the request, order and owner of the work connected to the same customer.
DaoudChat
Is my order ready?
The order is in the workspace with the next action.
ConversationOrder
One connected workflow / 03
Review before delivery
A payment awaiting review stays visible before the team takes the permitted delivery step.
DaoudChat
I sent my payment details.
The team will review it before service delivery.
ConversationPayment review
One connected workflow / 04
Stay ready for renewal
Keep service status and renewal work connected to the customer history.
DaoudChat
When should I renew?
Your service history is here for the follow-up.
ConversationRenewal
DaoudChat
Customer work: before and after
The difference is a connected record, not another inbox.
Without a shared workspace
The story gets scattered.
Messages split across people
Order details copied by hand
Payment review hard to trace
Renewals rely on memory
With DaoudChat
The team sees the journey.
A shared conversation view
Order beside the customer
Review state stays visible
Follow-up has context
Solutions
Built around the work you do.
Start with IPTV resale; the same connected workflow also serves shops and service teams.
01
IPTV resellers
Manage subscriber conversations, orders, setup, delivery and renewals together.
02
Online shops
Keep product questions, orders and customer support in one view.
03
Service providers
Track customer requests and hand work between teammates clearly.
DaoudChat
One customer story, three IPTV moments.
See a fictional customer and a support agent move from trial to subscription and later renewal.
01 / IPTV
The trial
Nora has no subscription yet. Samir records her request and checks eligibility before creating any access.
No subscription before the trial
DaoudChatWeb chat
N
Nora · customer
Hello, could I try the service on one TV?
S
Samir · support
Hello Nora. I can see your trial request. I’ll check eligibility first, then confirm whether we can create it.
N
Nora · customer
Thanks. I’ll wait for your confirmation.
S
Samir · support
Eligibility checked. I’ve created your trial for one TV and added the setup instructions to your customer record.
Trial created after review→
02 / IPTV
The subscription
After a trial, Nora chooses a plan. The team checks her payment before activating and delivering it.
Trial completed · new order
DaoudChatWeb chat
N
Nora · customer
The trial worked. Is the one-device, 12-month plan available?
S
Samir · support
Yes. In this fictional example it is $39. I can prepare the order; activation follows payment review. Public pricing has not been announced.
N
Nora · customer
Great, I’ve sent the transfer.
S
Samir · support
The payment has been checked. Your order is now ready for the permitted activation and delivery step.
Payment checked · delivery follows→
03 / IPTV
The renewal
Only after an active subscription exists does Nora ask to extend it. Samir checks the current end date before confirming.
Active subscription · ending soon
DaoudChatWeb chat
N
Nora · customer
My subscription ends soon. Could I renew it for three months?
S
Samir · support
Yes. I’ll check your active line and proposed new end date before confirming the renewal.
N
Nora · customer
Perfect, please proceed once you’ve checked the date.
S
Samir · support
I’ve reviewed the proposed end date. The renewal can be confirmed in the workspace.
51 weeks and 5 days elapsed3 days remaining
Start End
Proposed end date reviewed→
Fictional demonstration inspired by local test workflows, not real customer records or a live chat. The example amount is not a published price or a currency conversion. External channels depend on configured integrations. Trial, payment and renewal require the applicable checks.
DaoudChat
A simple path from chat to delivery
The customer story stays connected at every step.
01Conversation
02Order
03Payment review
04Delivery
05Renewal
Pricing
Private pilot access
Plans and public pricing have not been announced. Business workspaces currently open by invitation.
No public self-service subscription is available yet.
